Why Is My Shein Package Stuck In Shipped 2022? 9 Reasons & How To Solve?

Learn more about the 9 causes for why shein package stuck in shipped, how to fix this problem and what to do to speed up your parcel delivery!

Shein is a globally recognized B2C fast fashion eCommerce platform. You might discover that your Shein purchase is stuck in transit or has already been shipped when you track it.

So why is my shein package stuck in shipped? There are different explanations for Shein package stuck, such as transit problems and being held up at export customs. Keep reading to learn the cause and the solution from this article. Let’s start!

How Long Does Shein Order Take After It Says Shipped?

Shein typically delivers your package within two to three weeks of ordering.

Sometimes your parcel may arrive earlier, but that is only a possibility when your order items are listed under “ships within 24 hours“.

Otherwise, it would be safest to assume a 2-3 week arrival date because Shein packages ship from China.

Read More: What Time Do Amazon Packages Arrive?

Why Is My Shein Tracking Not Updating?

Why is Shein taking so long to ship is a frequently asked question. We listed 9 reasons in below for your reference.

1. Transit Issue

Transit problems are the primary factor that may be to blame for your Shein package being stuck in shipping.

Global package sender Shein is a multinational corporation. Obviously, mistakes will occur sooner or later when dealing with an operation of that size.

During its delivery to your door, your package might have been misplaced; the shipping company is currently attempting to correct the situation.

Related: What Does in Transit Mean for a Package?

2. Tracker Hasn’t Updated Yet

It’s possible that your package isn’t even stuck in transit. But it’s possible that the tracking update you see on your screen is simply inaccurate.

It’s important to keep in mind that tracking software needs servers to receive regular updates.

Every day, Shein sends out an absurdly large number of packages. Consequently, errors could happen where your package has advanced to the next stage of delivery but that information hasn’t yet appeared on the tracking website.

3. Ban on Chinese Shipments

Your package might still be in the shipping process because Shein is a Chinese-based company. China-related shipments are prohibited in some nations.

You really aren’t left with many options in this situation to import your Shein package.

4. Customs Issue

Your country’s customs regulations may have something to do with the fact that your Shein package is stuck in shipping, even though this has nothing to do with the company.

The degree of strictness of customs laws varies greatly from one country to another. Your package may be at the airport but not be able to pass customs if your nation has strict customs regulations.

Usually, it will at some point. That doesn’t, however, prevent a delay in the delivery of your package from occurring.

5. Order Was Placed During Promotions Period

Things can become a little bit overwhelming if you ordered your package during a time of year when there are lots of promotions, like Black Friday. You’ll have to use your imagination to determine how many packages are currently being shipped worldwide.

The fact that China has its own promotion schedules that are distinct from those in the west is something else you should keep in mind. This will undoubtedly have a significant impact on how long it takes for your Shein package to travel from their warehouse to your door in a nation of over two billion people.

6. High Order Traffic

Despite having likely left Shein’s warehouses, your package may still be waiting for delivery in the carrier’s storage facility.

Packages are not only delivered for Shein by big shipping firms like FedEx and DHL. They also manage packages from thousands of other businesses.

Because of this, it’s possible that they simply haven’t had a chance to ship your package yet.

7. Order Processing Issue

Shein handles the processing of your order after you place it to ensure everything is in order. It’s possible that they made an error in their system and were unaware of it until after they had already scheduled the shipment of your package.

The fact that a specific item in your order turned out to not be in stock is one potential illustration of this. Your package is therefore still with Shein while the problem is being worked out.

8. You’ve Chosen Economy Shipping

Shein offers economy, standard, and pickup point shipping as your options when placing an order.

Typically, it takes 30 days for economy shipping to deliver your package. But occasionally, that time frame can be a lot longer.

You should therefore prepare for your package to be stuck in shipping for several weeks if you choose this shipping option.

9. Delays from Shein

Shein doesn’t exactly have the best track record when it comes to the promptness of their delivery for orders placed from abroad.

Some people will claim that they had no problems receiving their order and that it arrived even earlier than they had anticipated. Others, however, will claim that it took their package more than a month to arrive.

Your package may have taken so long to ship because you were simply on the wrong side of the company’s irrationality.

Related Reading: Why Is FedEx Package Pending?

How To Fix Your Shein Package Stuck?

Worry about your stuck package? We are here to help, below are seven ways to help you fix this problem.

1. Wait For The Issue To Go Away

The only option may be to wait it out if your Shein package is stuck in shipping or during transit. There are many potential causes for this problem. A system bug is a very plausible explanation, or perhaps your order has moved on in the delivery process and the website has not yet been updated.

Every day, businesses all over the world ship millions of items. As a result of the high demand, shipping websites occasionally experience errors and bugs.

Due to the fact that these businesses must process so many shipments, it’s possible that your order won’t be updated.

Your order may have already been shipped and be closer than you realize. Simply put, the tracking website has not yet caught up to reality.

If this is happening, your only option is to wait. Try checking your tracking status in a few hours or the following day to see if these problems are fixed and if your Shein order is no longer stuck in the shipped state.

Waiting for the problem to be fixed worked best for you because your status might change once your Shein order is accurately updated and tracked.

2. Get The Item Reshipped

Your package could actually be stuck in shipping. Contact Shein and request a reship of your order may be your only option to obtain it. There are numerous routes one can take to get to Shein.

The first is to give them a call at their number, which is 844-802-2500. You will have to listen to a series of automated messages when you first call them before you can speak with a live customer service agent.

From 6:00 to 21:00 PST, you can call them on their active number. If you don’t want to call them, you can also use their customer service website. You can find the link to your country’s Shein customer service website by searching for “Shein Customer Service” as each country has its own customer service website.

Once there, you’ll need to sign into your account. After logging in, you can then inform Shein that your package is stuck in shipping and that you need it to be re-shipped. Social media is a different way to get in touch with Shein.

@SheinOfficial is their Instagram handle. On the app, you can direct message them, and they will reply to your message to assist you with your problems. Your order will be reshipped regardless of how you choose to contact Shein.

When you can reach Shein, do so and explain your situation so that they can send you a replacement order. Since you weren’t at fault for this problem, you ought to be able to get your order reshipped to you without charge.

Also Read: What Does Package Acceptance Pending Mean?

3. Use DHL Express Shipping

If your order is stalled in shipping, you can also use DHL express shipping. International shipping is the area of expertise for the German-owned DHL express shipping company. Your Shein order will probably be shipped internationally unless you reside in China, so this company is great to use.

Additionally, their shipping time is a little faster than Shein’s, as Shein’s shipping times are typically 7–14 days, while DHL express shipping takes an average of 3–10 business days. Shein also offers express shipping of their own, but this service is only available to certain countries and is more expensive.

For quicker delivery of your Shein package, you can select the less expensive and quicker DHL express shipping option.

4. Contact Shein

If your package is stuck in shipping, you might want to get in touch with Shein to find out why. There are numerous routes one can take to get to Shein. Calling them at 844-802-2500 is the first course of action.

After going through a series of automated messages when you first call them, you can speak with a live customer service agent. From 6:00 to 21:00 PST, you can call and speak to them on this number.

If you don’t want to call them, you can also use their customer service website. You can find the link to your country’s Shein customer service website by searching for “Shein Customer Service,” as each country has its own customer service website.

You must sign into your account once you arrive. You can then alert Shein that your package is stuck in shipping after logging in.

Social media is a different way to get in touch with Shein. Their username on Instagram is @SheinOfficial. They will respond to your direct message on the app to assist you with your problems. You can contact them there.

If you get in touch with Shein when your order doesn’t arrive, they’ll be made aware of your problems and can try to help you resolve them. Maybe Shein’s end had a problem when they sent your package out. You are informing Shein by getting in touch with them.

They might not have thought to check the status of your order if they were unaware of your issue. If they look into it, they might discover that they made a mistake, correct it, and release your Shein package from the shipping hold.

5. Tell Seller To Pay The Tax Or Declare To The Customs

You might be able to resolve your problems and release your order from shipping delays by instructing Shein to pay the tax or declare the customs. There are several methods for getting to Shein.

The first is to give them a call at their number, which is 844-802-2500. You will have to listen to a series of automated messages when you first call them before you can speak with a live customer service agent.

From 6:00 to 21:00 PST, you can call them on their active number. If you don’t want to call them, you can also use their customer service website.

You can find the link to your country’s Shein customer service website by searching for “Shein Customer Service,” as each country has its own customer service website.

Once there, you’ll need to sign into your account. After logging in, you can then let Shein know that your package is stuck in shipping. Social media is yet another way to reach Shein. Their username on Instagram is @SheinOfficial.

They will reply to your message on the app if you send them a direct message asking for assistance. If you order Shein from somewhere other than China, this becomes a particular issue.

If you reside in another country, you will receive international shipping because the majority of orders are packaged and shipped from China. Shein must pay or declare the heavier tax that is added by this shipping.

To deliver all orders to the appropriate nation, Shein uses China Post. Your order won’t leave China Post if Shein hasn’t paid or declared the customs fee.

International laws require your Shein to declare the customs fee and pay the tax before China Post can legitimately ship your order. Your order will therefore accurately state that it is in the shipping process.

This tax must be declared and paid even if your order comes from a warehouse located in your nation.

A failure to pay the tax will result in your Shein order being held up in shipping. Contacting them and asking them to declare and pay this custom is the simplest way to get your Shein to do so.

6. Clear Cache

To check your Shein shipping status, you might need to clear the cache on your browser. Although the tracking has not yet been updated, your Shein order may already be in transit. In order to see the actual status of your order and hopefully fix the bug, clear the cache.

You don’t have to do this; all it does is clear your browser of any information or data taking up space. With just a few simple steps, you can quickly clear your cookies and cache.

• Launching your device’s browser is the first thing you should do.
• Then select the Tools option from the menu bar at the top of your screen.
• After that, select Preferences or Options. Your screen will display just one of these buttons. It just depends on the kind of device you’re using.
• Once you land on this page, a menu will be visible to your left. Choose the “Privacy and Security” option.
• Following that, a screen with numerous buttons will appear. Go to the one that says “Cookies and Site Data” and tap on the Clear Data option that appears.

After completing these steps, your browser’s cache and cookies will have been formally cleared, hopefully enabling you to properly update your shipping status.

7. Local Currier Needs To Pay Or Declare The Tax

If your Shein package says it is stuck in shipping because the designated courier needs to pay or declare the tax, you should also get in touch with your courier. You must get in touch with your national postal service to arrange a meeting with your courier.

Shein, which is based in China and ships millions of orders internationally, uses this delivery method and service provider to fulfill all orders.

In order to find out when the tax will be paid or declared, get in touch with your country’s postal service since they will be the ones to deliver your Shein package.

If you order Shein from somewhere other than China, this becomes a particular issue. Since the majority of orders are packaged and shipped from China, international shipping is provided if you reside outside of China.

The courier in your country must pay or declare the higher tax that is added by this shipping. Shein sends all orders via China Post to the appropriate country.

Your order won’t be shipped from China Post if your courier hasn’t paid or declared the tax fee. Due to international laws, China Post is unable to send out your order in a legal manner until your courier pays the tax and declares it.

Your order will therefore accurately state that it is in the shipping process. This tax must be declared and paid even if your order comes from a warehouse located in your nation.

A failure to pay the tax will result in your Shein order being held up in shipping. Contacting your courier and asking them to declare and pay this tax on your behalf is the simplest way to accomplish this.

What Can I Do to Speed Things Up?

Bonus tips! There are some ways you can use to speed up your packaging delivery!

Tell Your Retailer to Pay Customs Tax

Contact Shein to let them know that your package is stuck at “shipped” and to pay the customs tax to get the ball rolling.

You can reach out to them either at their number, 844-802-2500, or get in touch with their customer support through their website – make sure to find the customer service site for your country (a quick Google search for “Shein Customer Service” should do the trick).

Moreover, you could send them a direct message on their Instagram account using the handle @SheinOfficial.

Wait It Out

Your best and safest course of action might be to wait it out if the delay is caused by a transit problem or a bug on the tracking website.

You can check the status of your package repeatedly, and if enough time passes, it might change. Indeed, having patience is a virtue!

Get Your Order Reshipped

You might be unable to receive your order due to a serious logistical problem.

In this situation, it would be best to get in touch with Shein and request that they reship your order so that you have a better chance of getting your package sooner.

Clear Browser Cache

Your order status may not have been updated on the website due to a technical error or other problem of the same nature.

This could be resolved by clearing the cache in your browser.

Simply, access the “Tools” option from your browser’s settings.

Clicking on “Options”/Preferences” should get you to the privacy and security settings where you can use the “Clear Data” button under the cookies and site data heading, to clear the cache.

FAQs

Final Words On Shein Package Stuck

Online ordering has its benefits, such as convenience, but it also has disadvantages, one of which is described in this article. Below are the causes of Shein package stuck:

• Transit issue
• Tracker hasn’t updated yet
• Ban on Chinese shipments
• Customs issue
• Order was placed during promotions period
• High order traffic
• Order processing issue
• You’ve chosen economy shipping
• Delays from Shein

But using customer service or quick ways like resetting your cache, getting the item reshipped or contacting Shein directly are a few ways you can fix an issue like the status of your Shein parcel getting stuck on “shipped”.

Read More:

• How To Address A Package?
• Why Did My FedEx Package Go Farther Away?
• What Does It Mean When a Package is Shipped?