Amazon is a well-known name in the US shipping industry. Currently, 2.3 billion packages, or 58% of all packages, are delivered to US customers by this massive company.
Amazon has made shopping more convenient than ever, but a stolen or lost Amazon package can be a real pain.
With all of this delivery activity, more than 43% of customers reported having a package stolen.
If you are one of these people who are wondering what to do if an Amazon package is stolen, don’t panic yet. Instead, keep reading, all necessary information is included in this post.
Table of Contents
How To Track A Missing Amazon Package Which Shown As “Delivered”?
Under “Your Orders” on Weisman claims that if a package is stolen or goes missing but shows up as delivered on your account, you can find more information on Amazon to help you track it down. He recommends taking the following steps:
- Ensure the shipping address is accurate. Perhaps another address listed on your Amazon account is where the package was delivered.
- An attempted delivery notice should be found. It’s possible that the package was taken to a nearby location for pickup if you specified that you wanted a signature upon delivery but no one was home.
- See if there is a picture of the delivery. The package may occasionally be positioned by Amazon delivery drivers in a challenging-to-find area.
It’s time to report the missing package to Amazon if you still can’t find it. Skip down to the section titled “How to report a missing package from a third-party seller on Amazon” for step-by-step directions.
Related Reading: How To Address A Package?
How To Find Missing Packages That Aren’t Trackable?
Although they are uncommon, there are some Amazon packages that lack tracking information. Here are some steps you can take if your Amazon package is missing and doesn’t have a tracking number.
- Ask your neighbors if they unintentionally received the missing package or if they took it on your behalf.
- If the U.S. delivered the missing package, Postal Service, get in touch with the post office in your area. According to Weisman, USPS delivery vehicles have GPS, which may reveal additional details about the delivery.
- If your home has security cameras, check them out to see if the package was stolen.
How To Handle A Stolen Amazon Package?
We are here to help you if you are a new victim of porch piracy by advising you on what to do if your Amazon package is stolen or disappears. Before getting in touch with Amazon to report a stolen package, there are a few steps you need to take to make sure the package was indeed taken from your porch.
1. Track The Lost Amazon Packages
Be aware that occasionally Amazon declares a package delivered before it actually does. If so, the package might arrive at your front door in less than 48 hours. You can search your property for a potential package drop-off location after 48 hours have passed.
Search your porch and the area thoroughly to make sure you don’t find the package somewhere unusual before you report package theft to Amazon. To reduce the possibility of an Amazon package being stolen, drivers occasionally conceal deliveries. On your property, courier services may leave packages in unexpected locations like the back porch or behind your potted plants.
Contact your courier right away if, after 48 hours, the Amazon package is still missing. The shipping company may still have your package in their possession. Give them the tracking number and ask them to look up your package. But let’s say the courier service is absolutely certain that your package was delivered to your porch without incident. In that case, it’s time for you to notify Amazon that a package has been stolen.
Read More: When Do Amazon Packages Arrive?
2. Check With Your Neighbors To See If They Saw It Or Kept It For You
Ask your neighbors if they have any video of your package delivery on their home security cameras before contacting Amazon to report a stolen package issue. Additionally, they might be keeping your package to prevent theft. You shouldn’t immediately vent your rage at Amazon’s customer support team. It wouldn’t be very pleasant if a kind neighbor just took your package inside for protection.
3. Get In Touch With The Merchant
You can get in touch with Amazon directly if you are now positive that your package was taken from the porch. To explain the specifics of the problem, speak with customer service. The ability to send out replacement packages or provide refunds to customers should be available to Amazon retailers.
Contact the seller directly for orders from third parties on Amazon as part of the A-Z Guarantee. Give the seller a day to respond to your chat. Continue with the claim process for the missing or stolen package after that. A claim must be submitted 90 days after the order was placed.
Let’s say the seller is unwilling to fix the situation by sending a new package or a refund. The choice of whether or not to give it to you in that situation will be made by Amazon. Your responses to the claim process questions will affect this choice. Do not be concerned if your claim is rejected. You can still appeal.
4. File A Claim With The Shipping Company
Knowing that you can file a claim with the shipping company if the seller is abdicating responsibility to it is important. You can file a claim for your lost Amazon package online through UPS, FedEx, USPS, and DHL.
5. Claim Expensive Items With Your Insurance Provider
You can look into your homeowners or renters insurance policies for stolen packages if filing a claim with the sellers or shipping companies doesn’t work. However, keep in mind that this is only beneficial if the refund exceeds your deductible. This claim can be more troublesome and expensive than you might imagine. Your claim might cause your insurance company to raise your rates. Recovery of a single cheap package is probably not worth the trouble.
6. Utilize Your Credit Card’s Purchase Protection Features
You can seek assistance from your credit card provider since making an insurance claim might not be worthwhile. Let’s say that your credit card provider provides a purchase protection plan. In that case, you can get in touch with them to arrange for compensation for your stolen goods. Just be sure you used that credit card to pay for the entire purchase. In order for the card issuer to accept your claim, you must first inform them of the problem.
7. Report The Theft To The Police
If it keeps happening every time you receive a delivery, having to keep filing claims for Amazon lost packages can be annoying. Inform the local police about the incident to prevent it from happening again. They will then be aware of crime in the area. The police can increase their surveillance in your neighborhood to catch porch pirates and stop them from stealing more.
Read More: How to Prevent Package Theft?
How To Report A Missing Package From A Third-party Seller On Amazon?
You should submit a claim with Amazon for a refund if your Amazon package hasn’t arrived after 48 hours. To report the problem, Weisman advises that you first speak with the third-party seller directly. Before submitting an online claim on Amazon, customers must get in touch with the seller.
Here’s how to report missing packages from a third-party seller:
- Sign in to Amazon and click on “Your Orders.”
- Click on the “Amazon Pay” tab on the menu bar at the top of the screen.
- Click “Details” next to the lost or stolen item.
- Under the list of suggested issues to report, select “Where’s my stuff?”
- When you haven’t received your items yet, Amazon will automatically send the seller a message explaining this. Any additional information that the seller might need to know can be added in the message’s edit box.
- Click the yellow “Send to merchant” button.
- Most of the time, the seller will look into the missing package or send a replacement. However, you can file a claim with Amazon if the seller doesn’t respond to your message within 24 hours.
You might also want to look over this list of last-minute presents that will arrive in time for the big day while you sort out this situation if the package in question contained a gift.
How To Submit A Missing Package Claim To Amazon?
Fortunately, if an Amazon package is stolen or lost, your purchase is protected by Amazon’s A-to-Z Guarantee. Just be sure to submit the claim within 90 days of the purchase date to avoid having it rejected. The instructions that follow are for using a desktop computer; if you use the Amazon app on your phone, they might differ slightly.
- Sign in to your Amazon account and click on “Your Orders.”
- Locate the order, and choose “Problem with Order.”
- When asked to choose the issue, select “the item hasn’t arrived” from the list.
- Next, select “Request Refund,” provide additional information in the text box (if you’d like or if requested), and hit submit.
- On the Amazon Pay tab, you can follow the development of your claim. If the claim is accepted, a refund will be given to the original payment method. Items that are returned that are harmed, opened, or were delivered more than 30 days ago may only receive a partial refund or none at all. If you don’t get a refund, you might want to make a return to one of these retailers with the best return policies the following time.
Does Amazon Replace Packages That Are Stolen?
The short answer to this question is “most often, yes.” Amazon offers a guarantee called “The A to Z Guarantee.” For customers making purchases, this guarantee adds an extra layer of security.
Purchases made from third-party sellers that were sold or fulfilled are covered by the A to Z Guarantee. This guarantee applies to purchases of eligible goods up to $2500.
A customer can file an Amazon Stolen Package Claim for a refund if they haven’t received their purchases. This guarantee covers received products that are flawed or damaged as well.
Before submitting your claim to Amazon, get in touch with the third-party seller if the item you purchased from them didn’t arrive. Amazon will request that you get in touch with the Amazon Seller and try to resolve your dispute with them first.
- Utilize your Amazon account to log in to the Amazon Pay website.
- Once inside the site, you’ll find the option “contact seller.”
- Send your request to the seller by selecting this option.
A store will typically be happy to send a replacement for your item. There are still some additional steps you can take to get reimbursed if they refuse to accept any responsibility or send you a replacement.
A claim for your refund must be submitted by the third-party seller within 24 hours. However, you can file a claim with Amazon and they’ll probably issue a refund if you’ve waited two or more business days for a response or the seller is uncooperative.
To file an Amazon Stolen Package Claim:
- Sign in to your Amazon account and click “Your Orders.”
- Find the order in question and select “Problem with Order.”
- The issue with your order must then be selected. Please note that your package has not yet arrived.
- Finally, hit “Request Refund” and submit.
By regularly checking your account, you can monitor the status of your claim.
How To Avoid Package Theft In The Future?
To stop Amazon package theft, there are a number of proactive measures that can take. The conditions of the actual delivery can be managed by following these steps.
Think about having the package delivered, as an illustration, to an Amazon Locker or to your place of employment. That way, you can be sure to get it (while you’re there) and take it with you when you go home.
Including a signature requirement in your delivery instructions is another way to control how things are delivered. No package will be left on your doorstep if no one is present to sign for the delivery. You won’t be able to pick up your package until you are present to sign for it.
For the delivery person to not leave the package by your front door, you can also leave instructions. Ask them to deliver the package by a side door so that thieves won’t be able to see it.
Don’t forget those “Good Samaritans” who may be happy to keep an eye out for your package in the event it’s delivered while you’re away. Inform them of your anticipated delivery date and time. Then they can get it for you.
Information can also be found at online community social networks like Nextdoor.com. While you are at work all day, you can check the website to see what your neighbors are saying about your neighborhood.
Using an ADT security camera to watch your Amazon driver deliver your package in real time is one of the best ways to avoid a missing package. With live notifications on the ADT mobile app, both our outdoor security camera and smart doorbell can help you keep an eye on your front porch no matter where you are!
If you are aware that this activity is taking place while you are away from home, you can plan your delivery for a time when you will be there.
What To Do If I Get Someone Else’s Amazon Package?
Being able to deliver packages to the incorrect doorstep is a daily occurrence in the shipping industry.
Packages are prone to being lost because there are so many in the system. The incorrect reading of an address is another frequent blunder.
If you receive mailed goods that you didn’t order, you are legally permitted to keep them as gifts, according to the US Federal Trade Commission (FTC).
The FTC’s regulations for mail and online orders also forbid delivery services from attempting to collect payment on these unarranged packages. There could be up to $16,000 in civil penalties levied against businesses that attempt to collect these fees.
It’s best to take a moment to stop and reflect if a package that you didn’t order arrives. The first question to ask yourself is “why is this package here?” You might have received something that you did not order for some valid reasons.
This unorganized package, for instance, might contain a surprise gift for you. Additionally, there’s a chance that this package contains a previous order of yours that was mistakenly sent again. The package was probably sent to the wrong house, which is the most likely explanation.
To see if you were charged again for the item, make sure to review the order history for your account.
If there isn’t a charge on your account and the address is nearby, you can choose whether you want to deliver the package yourself.
To make it easier for you to return Amazon packages, Amazon always includes a pre-paid label inside the package.
You can easily send the unorganized goods back to Amazon because they will cover the return shipping costs.
Read More: What to Do With a Mail That Isn’t Yours?
Will Amazon Investigate Missing Packages?
Amazon takes its responsibility to make sure that packages get to their customers’ front doorsteps very seriously.
Amazon’s A to Z guarantee, as previously mentioned, will replace lost items up to a $2500 value. Just 90 days after the scheduled delivery date, buyers must report their loss.
However, there are some instances where Amazon may reject a request for the recovery of a stolen package.
Amazon might reject your claim if your bank or payment processor issued a chargeback. If you fail to provide any additional information that is requested by Amazon or their third-party seller, your claim may also be rejected.
Read More: Do Police Investigate Stolen Packages?
