It makes sense that occasionally some packages might go missing given that Amazon processes millions of orders every day. So it is important to know how to report Amazon package missing.
Depending on whether the package was sold by Amazon directly or by a third party, there are different ways to report a missing package on Amazon. Customers are guaranteed to receive the goods they have purchased from Amazon through a multistep process, or they will be given a refund if they are unsatisfied.
No matter if it was sold and shipped by Amazon directly or by a third-party seller, this article will show you how to look into a missing package and report it to the company.
How To Track Down A Missing Amazon Package?
- 1. Access your Order History to check the tracking details for the disputed order. This will provide you with the most recent information on where your package is.
- 2. If the delivery status indicates that the package has been delivered, look around your home or apartment for any potential hiding places the delivery person might have used. To see if your neighbors have accepted it on your behalf, you should also ask them.
- 3. Verify the shipping address to ensure the package was sent to the right address by clicking “Order Details.”
- 4. To find out if the delivery service has additional information, get in touch with them.
How To Report A Missing Package Sold By Amazon?
You’ll need to report the missing package to Amazon if the online retailer fulfills the order. Here’s how:
- Visit your orders after logging into your Amazon account.
- Select the item yet to arrive and click on the Problem with order button next to it. You are directed to the Seller Messaging Assistant. If you see a Get help button, the seller handles the shipping independently (In this case, see below for instructions on how to report a missing package from a third-party seller.)
- Follow the prompts to select the reason for the claim (starting with the I didn’t get this option).
- Send in your claim, and Amazon will consider it. If the seller is unable to provide proof of delivery, your payment will typically be refunded to the payment method you used to purchase the item.
Read More: When Do Amazon Packages Arrive?
How To Report A Missing Package From A Third-party Seller?
You must speak with the third-party seller directly if your item is not fulfilled by Amazon and is not eligible for Prime. Visit your orders after logging in to Amazon to do this. Select the order in question and click the Get help button. Choose your topic from the list displayed and select Contact seller.
Requests with Amazon’s A-to-z Guarantee should be submitted if you don’t hear back after two days. Your purchases are covered by the service, which also guarantees the timely delivery of your items when they are sold and fulfilled by independent sellers. To be eligible for it, you must fulfill certain requirements. For instance, you must submit your claim no later than 90 days after the item’s estimated delivery date.
If you fulfill all the criteria, you can ask for an A-to-z Guarantee refund. Here’s how to request a refund:
- Go to your orders.
- Navigate to the empty order.
- Select the Get help option.
- Choose a relevant problem from the list
- Select Request refund.
- Enter your feedback in the text box and submit it.
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